The policies below apply to reservations made through Universal/Loews Hotel Reservation Office. If you have already made a reservation through the Hotel Reservation Office, your confirmation number will be 8 digits in length and consist of numbers only. For example: 98765432 or 89012345

If you have a reservation that includes letters, please review Universal Parks & Resorts Vacations Terms and Conditions.

AGE REQUIREMENTS:
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

DEPOSIT POLICY:
One night’s room and tax is due at time of booking. The credit card will be charged within 5 business days of the transaction date. If booking within 5 days of arrival you are within cancellation penalty. Your credit card will not be charged unless you do not arrive at the hotel as your penalty. The same credit card should be presented at the front desk upon arrival for payment of all room nights.

FORMS OF PAYMENT:
The following major credit cards are accepted for deposits:

American Express
MasterCard
Discover/NOVUS
Visa
Diners Club
Japanese Credit Bureau (JCB)
Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment will be accepted plus cash and traveler’s checks.

CANCELLATION POLICY:
The cancellation policy for Central Reservations will be one night’s room and tax if reservation is canceled within 5 days of arrival.

MODIFICATION POLICY:
Modifications to existing reservations are subject to availability at time of change.

Loews Loves Pets (restrictions apply)

• Pets are permitted with a $100 fee per stay.
• No more than two pets may occupy any one guestroom
• Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
• Arrangements must be made with housekeeping for daily room cleaning
• Dogs may be walked in designated areas only
• If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
• Pets are not allowed in the pool/lounge or restaurant areas
• Pet friendly rooms include:
  • Loews Portofino Bay Hotel: Garden View & Bay View rooms only
  • Hard Rock Hotel^®: Garden View rooms only
  • Loews Royal Pacific Resort: Standard Rooms Only
• Club rooms do not participate in the program
• Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.